Why use SouthPoint Online Banking?

This free online program allows you to retrieve personal SouthPoint Bank account information around the clock. Once you have requested activation, your accounts may be utilized for online viewing with the use of one username and password initiated by Client Services.

SouthPoint Online Banking benefits:

• Pay bills from your SouthPoint Bank checking accounts
• View your current balance
• Access the activity and history of your accounts
• Transfer funds between your SouthPoint accounts
• Make loan payments
• Stop payment on checks

What do I need in order to use Online Banking effectively?

You will need a computer with broadband connection or a dial-up modem in order to facilitate access to Online Banking. Browsers such as Internet Explorer, Mozilla Foxfire, and Netscape Navigator are popular programs available for use of the Internet. The use of a browser controls the requirements needed to visit Web sites and pages on your mainframe. It is important that your computer has downloading capability to aid in obtaining important documents provided by Online Banking. In addition, it will be necessary for you to sign up for an email address in order for SouthPoint to record a contact for your Online Banking account. You may use providers such as Hotmail, Yahoo, or AOL to obtain a free email address of your choice. While SouthPoint Bank provides you with the convenience of Online Banking, it is your responsibility to maintain and/or purchase the materials needed for its access.

How do I enroll for SouthPoint Bank Online Service?

If you are a SouthPoint Bank customer who is not operating your accounts on the web and wish to register for Online Banking, email your request to Client Services at southpoint@southpointbanking.com.* Include your name, the title of your SouthPoint account, and a contact number where you may be reached. You will be contacted promptly in response and given further registration instructions tied to this service. You may also call SouthPoint Bank and speak with Client Services to request Online Banking during the operating hours of 8:30 a.m. to 5:00 p.m. at 205-503-5000.

When will my Online Banking access become active?

At the time of opening a SouthPoint account, you have the option of setting up Online Banking accessibility. If you choose to apply, your Online Banking service will be activated 24 hours after the new account is initiated. If you are currently a SouthPoint Bank customer and are not utilizing online convenience, this service will be operable immediately after your request is processed.

How will I receive my classified username and password?

At the time you open a new account with SouthPoint Bank, you will be given a Username and Password specifically for Online Banking use at the time your account is activated. However, if you have an existing account and request Online Banking at a later time, SouthPoint Client Services will choose and designate a permanent Username and temporary Password specifically for your access. An email notification will follow, indicating that the account has been activated. You can expect to receive your personal Username and Password information via mail within one to two business days.

Where do I go to access my Online Banking?

From your computer, pull up the web, and enter www.southpointbanking.com into the address line. This will direct you to the SouthPoint Bank internet homepage. Simply enter your permanent Username and temporary Password sent to you via mail into the space provided underneath the phrase ‘Internet Banking.’ Once you have entered the information, select ‘SUBMIT.’ You will then be asked to change your password, and confirm it. Your new password should be between 8-12 characters in length, containing at least one numeric and one uppercase letter. After the new password is accepted, you will receive admittance to your accounts online.

If I forget my Password, how many attempts am I allotted before it locks me out?

If this situation arises, you are given three tries before the Online Banking software denies admission to your account information. In this case, please call SouthPoint Bank at 205-503-5000 between the operating hours of 8:30 a.m. to 5:00 p.m. and ask to speak with Client Services. At this time, you will be prompted to identify a security phrase chosen by you at the time of enrollment. If this phrase is answered correctly, then you will be reactivated to your account, and reissued a temporary Password.

How do I safeguard my privacy when using Online Banking?

It is vital that you protect your Username and Password by shielding it from others. You should be the only individual that has knowledge of this Password because it may be used to access money in your accounts. It is wise to treat it with a high degree of secrecy. If you must document your personal Username and Password, keep it in a secure and confidential location. To defend your privacy further, view this online service in a private location such as a personal office or home computer, where you are comfortable and aware of your surroundings. The system will automatically ‘time out’ a user after approximately five minutes of inactivity, at which time you will have to log in again for your security.

Can my Online Banking information be retrieved from any computer at any time?

If there is an internet connection and the proper software from the computer you are using, no matter the location, then you will be able to activate your Online Banking account information.

Do I automatically receive Internet Bill Pay along with Online Banking?

If you would like to exercise Internet Bill Pay you must request this additional program when you enroll for Online Banking. This feature is easily added to your checking accounts, and will be operational the day after it is added.

How do I add new SouthPoint accounts to my existing Online Banking activity?

Simply request this account to be added at the time you open the new account, or call SouthPoint Bank after your account is active at 205-503-5000, Monday through Friday. The operating hours for SouthPoint Bank are between 8:30 a.m. to 5:00 p.m. Ask to speak with Client Services. You may also choose to email your request to southpoint@southpointbanking.com.* Please be prepared with the appropriate account number and name you wish to add to Online Banking, along with the security phrase pertaining to your existing accounts. Your new account will be configured for you, and immediately be accessible for use.

What other tools are available while using SouthPoint Online Banking?

You can easily export all of your account information to Microsoft Excel® or MS Money®. It is easily accessed under the ‘Account Activity’ tab. Simply click on the MS Money® option, and hit ‘Save’ under the File Download. The Excel format option is available for you to print and save the information in your personal files.

Who can I contact when I have additional questions regarding SouthPoint Online Banking?

You may send questions or comments regarding Online Banking to Client Services at southpoint@southpointbanking.com.* Your email will be processed and answered as quickly as possible. If you have an immediate concern, please call SouthPoint Bank at 205-503-5000 Monday through Friday during the operating hours of 8:30 a.m. to 5:00 p.m. You will be directed to Client Services, and attended to as soon as possible.

Sign up for Online Banking with SouthPoint Today!

*Do NOT include any account information such as account numbers or Social Security numbers when emailing SouthPoint Bank. Email is not a secure method of contacting us and your email could be intercepted by a third party. You may contact us at 205-503-5000 with this type of account information.